BT and customer service awards

Year after year British Telecom (BT) pick up awards based on customer service. Who is casting these votes? I have wasted 100s of hours speaking to BT Customer Services and the following video could so easily have been me on MANY occasions: If this hasn’t put you off, feel free to sign up to BT […]

A day brings many problems

Having negotiated potential disaster (i.e. significant data loss from an apparent computer failure at 6 a.m. this morning) I had hoped for a relatively smooth day. My experience tells me this will rarely be the case and, as of 1 a.m. and with my ‘day’ drawing to a close, I have endured two additional events […]