Orange Home Broadband tops OFCOM customer satisfaction survey

At the time of writing, I am involved in a dispute with Talk Talk business over a simple billing issue, dating back to the point when they were instructed to upgrade a dial-up connection to a faster DSL service. Rather than upgrade the existing account, Talk Talk opened a new one and kept billing me […]

BT and customer service awards

Year after year British Telecom (BT) pick up awards based on customer service. Who is casting these votes? I have wasted 100s of hours speaking to BT Customer Services and the following video could so easily have been me on MANY occasions: If this hasn’t put you off, feel free to sign up to BT […]