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Maximuscle: a lesson in Customer Service

Maximuscle: a lesson in Customer Service

In the Maximuscle Experience I rambled on about a decision to try out their Lean Definition Range. In a nutshell, I’d consumed one too many pies (beers) and needed to trim down before I rendered the bulk of my wardrobe utterly useless.

I was pretty pleased with the results and went to order another batch in August, with the intention of using their 3 for £99 offer. As I was about to place my order a 30% off voucher was posted to the MaxiMuscle Facebook page, so I used that instead.

Maximuscle - Promax Diet Special Offer

Maximuscle – Promax Diet Special Offer

In an attempt to improve things further, I made some changes to my diet when the second lot arrived. Up until that point it looked something like this:

Breakfast – Promax Diet shake;
Lunch – chicken sandwich, chocolate bar;
Dinner – chicken & peppers or fish with vegetables; and
Post-gym – Promax Diet shake blended with berries.

I decided to completely remove bread from my diet which meant I needed to find a lunchtime alternative. This was a nightmare at first because (a) Bunters in Leamington Spa serve some brilliant grub and (b) whatever healthy option I chose to eat, I would be ravenous by 3 pm.

After a bit of Googling I found myself trying Ryvita with peanut butter. This sounds rather odd but it works: apparently this is because the type of fat in peanut butter makes you feel full for longer.

I’ve managed to stick with this for the past couple of months but it is pretty boring eating the same thing day in day out. Once a week (usually Sundays) I’ll treat myself to something from the local curry house. In an attempt to be semi-healthy I’ll go for a spicy chicken dish.  If I were under oath right now I’d also need to confess to a small fish & chips once week, leaving me with:

Breakfast – ProMAX diet shake;
Mid-morning – 1 Ryvita with peanut butter;
Lunch – Promax Diet shake;
Mid-afternoon – 1 Ryvita with peanut butter;
Dinner – Chicken & peppers or fish with vegetables [5 nights per week]; and
Post-gym: Promax Diet shake blended with berries.

No doubt this is slowing my progress but I’ve convinced myself when I get “there” I’ll be able to sustain it knowing I can still pig out twice per week.

Maximuscle - Pre & Post workout experiment (Maxipower & Recovermax)

Maximuscle – Pre & Post workout experiment (Maxipower & Recovermax)

Over the past month I have added more cardio to my routine and now try to box for 15-20 minutes before moving onto a Lolo EasyAbs session and finally my weights. I’ve found that I’m out of energy half way through the weights routine and as such struggle to lift as much. Obviously, I’m losing bulk as a result.

In addition, I now play 6-a-side once a week and feel battered the next morning.

With my supplies running low and both of the above facts in mind, I’ve switched the Promax Diet in favour of some other goodies.

First up, I’ve reverted to the regular Promax. As it’s Christmas soon I might as well focus on bulking up as opposed to cutting down so this seemed logical. In an attempt to keep up my energy levels during longer sessions I’ve ordered some Maxipower. And, finally, I’ve gone for a couple of tubs of Recovermax to help me feel a little less broken after football.

A little hiccup at the checkout means I’ve done a bit more shopping than originally intended. When I placed the above order it showed two discounts – one for ordering 4 items and one for redeeming some loyalty points, however the amount charged to my card only reflected the latter.

Now it turns out you can’t use loyalty points in conjunction with other offers, although that does seem logical when I think about it. That said, I placed the order at 11 pm on Friday and my brain had clearly signed out for the evening, so I fired off a quick e-mail to Customer Services. To their credit, Maximuscle didn’t call me an idiot and offered to credit the difference to my card***.

My response? Spend it straight away. Obviously. I’ve taken advantage of their Monday Night Club (which is valid for another 4 hours) and went for the Muscle and Power Stack, which cost £80 as opposed to the usual £158.56!

Maximuscle - Muscle and Power Stack via the Monday Night Club

Maximuscle – Muscle and Power Stack via the Monday Night Club

Order #1 is due to arrive tomorrow via DPD, who have been extremely efficient thus far. For every one of my Maximuscle orders I have received a text confirming which day my order will arrive, followed by another one on the day providing an hour window for delivery. So far, so good.

Order #2 will probably follow later this week. When it gets here, my diet will look something like this.

Breakfast – Promax shake;
Mid-morning – 1 Ryvita with peanut butter;
Lunch – Cyclone shake;
Mid-afternoon – 1 Ryvita with peanut butter;
Dinner – Chicken & peppers or fish with veg;
Pre-workout – Maxipower; and
Post-workout – Cyclone / Recovermax depending on the day.

No doubt I’ll play around with this and write a follow up post in due course!

*** – I should probably point out this isn’t the first time I’ve contacted Maximuscle Customer Services. A while back I placed an order via the Monday Night Club and it appeared (on time) minus the free shaker. I asked them to send it out with my next order but they chose to fire it out via DPD the very next day. Top marks!

It just goes to show how a little bit of effort in the Customer Service department  can result in instant returns. Especially when I am that customer!

Update: Maximuscle have moved things around slightly and their products are now available at MaxiShop.com. Sometimes this appears to be more expensive than the likes of Tesco & ASDA, I continue to shop directly. Read this blog post to find out why.

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  • Adam_Arnold

    The DPD order turned up on time, as I have come to expect. As an added bonus Maximuscle included a £50 off voucher for my next order over £100. A nice touch!

  • Adam_Arnold

    Delivery #2 turned up on time…. I’m about to give the Orange flavour Cyclone a whirl.

    Also, initial thoughts are that the Maxipower & Recovermax have worked as hoped. I seemed to have more energy during 6-a-side and don’t feel broken today.